Here are some visual guides on identifying Mod/ser on Electrolux/Frigidaire:
Electrolux/ Frigidaire Claims Process
Applies to
Electrolux
Electrolux — Contact Directory
Who to call for what. Hours are Eastern (EST).
Electrolux — Contact Directory
Who to call for what. Hours are Eastern (EST).
| Department | Reason for contact | Contact |
|---|---|---|
| Technical Service Team (TST) | Technical support · specifications · feedback |
888-842-3660 (follow options) Mon–Thu 8:00 AM–8:00 PM · Fri 8:00 AM–6:00 PM |
| Technical Knowledge Center | Service manuals, flashes, tips & news, videos, training schedules, auto repair-or-replace list |
electroluxservicetips.com Issues: tips.assist@electrolux.com |
| Service Assistance Center (Servicer Assistance) |
Claims processing · warranty inquiries |
866-646-6810 servicer.assistance@electrolux.com Mon–Fri 8:00 AM–5:00 PM |
| Parts Department | Part questions · part orders |
800-599-7569 (option 2) Fax: 706-228-6555 Mon–Fri 8:00 AM–8:00 PM |
| Extended Service Agreements (ESA) | Contract status · deductible · expiration date · type of agreement |
866-386-5286 Fax: 706-447-6298 Esa.admin@electrolux.com Mon–Fri 8:00 AM–5:00 PM |
| Warranty Replacement (DDPS) | Product exchange |
800-456-4669 Fax: 706-228-6539 Mon–Fri 8:00 AM–5:00 PM |
| Electrolux Customer Service | Consumer issues (excluding replacements) |
877-435-3287 Mon–Fri 8:00 AM–8:00 PM |
| Frigidaire Customer Service | Consumer issues (excluding replacements) |
800-374-4432 Mon–Fri 8:00 AM–8:00 PM |
| Electrolux Commercial Group | Consumer issues · commercial technical support |
866-738-1640 Fax: 706-228-6709 Mon–Fri 8:00 AM–6:00 PM |
Source: Electrolux SOP — Section 10, Contact Information (Jan 2025). Internal use only.
No pre-auth needed, we email the vendor post repair for the additional authorization for 2nd man, parts and labor. If no dispatch, there is no I&I/Use and Care
Here are some visual guides on identifying Mod/ser on Electrolux/Frigidaire:
Here are some visual guides on identifying Mod/ser on Electrolux/Frigidaire:
