IT Support Request

First Name *

Last Name *

Email *

Phone

Department * Select Department CSR Technician Parts Accounting Management Other

Issue Category * Select Issue Category Hardware Software Network Email Printer Phone Account / Access Service Desk SCSUC Other

Specific product / system — optional — Helps us route your ticket to the right vendor (Rossware, SCSUC, etc.) automatically.

Priority * Low - Can wait a few days Medium - Need help soon High - Urgent, affecting work Critical - Complete work stoppage

Best Time to Contact Any time Morning (8am-12pm) Afternoon (12pm-5pm) After Hours