Safety & Field — All on One Page
All 6 articles in Safety & Field (including its sub-sections), top to bottom on one page — use your browser's find-on-page (Ctrl-F / ⌘-F) to search everything at once.
Employee Safety Documents & Reference Sheets
Employee Safety Documents & Reference Sheets
Every Guinco safety document, reference sheet, and policy lives in the shared Google Drive folder below. Same set the old site linked under Helpful Links and the Safety page.
What's in there
- Safety policies + procedures
- Reference sheets (one-pagers for common hazards / scenarios)
- Training material backups
- Incident report templates
Can't open it?
The folder is shared with everyone on the @guinco.com
domain. If you get an access-denied error, you may be signed in to a
personal Google account in your browser — switch to your Guinco account
or use an incognito window logged in with your work email. If that
doesn't fix it, submit an IT ticket.
Health
Health Information
Sick/Unavailable
Technicians must contact their tech supervisor via phone call ANYTIME they are calling into work, prior to 7 AM. The tech supervisor will then prompt the technician to email sick@guinco.com about their status for the day. Messaging a coordinator will not suffice for this communication.
-You will be marked unavailable for that day and the next business day if not a weekend/holiday
Next-business-day status: find your market
Technicians are required to send an email if working the next business day in order to give the support team ample time to create a route for the following day. Use the deadline for your market below. All deadlines are in that market's local time.
DFW
Send your next-business-day status email by 1:00 PM, DFW local time.
OKC
Send your next-business-day status email before 12:00 PM (noon), OKC local time.
Arizona
Send your next-business-day status email by 1:00 PM, Arizona local time.
- No PTO eligibility for 2nd day unless you attach a Dr's note or prescription (or other valid approved concern by supervisor) to your next-business-day status email by the deadline for your market above, and you will be asked to volunteer to run calls on Saturday.
- If not available for a 3rd day (or more), you must notify by email to sick@guinco.com each day by the deadline for your market above on the day prior. A Dr's note or Prescription is required, and you must run calls the following Saturday to be PTO/Sick eligible.
- If you run a route on the following Saturday of your call-in(s), you are eligible to subtract 1 point from your attendance infraction total. Please note that when running a Saturday route due to an absence, you are no longer eligible for the Saturday incentive pay.
- If you volunteered for a Saturday and no announcement was made that there is office support, You must call your route and advise the office will call the next business day to reschedule the service request.
**It is your responsibility to log into Paycom and submit for PTO/Sick day (if eligible).**
Attendance Point System
Guinco uses a "Point System" attendance policy. This system consists of employees accruing points for various attendance infractions, including tardiness, excused absences, unexcused absences and no-call/no-shows.
| Infraction | Points |
|---|---|
| Tardy* | -0.5 Point |
| Full Day Absence | -2 Points |
| No Call / No Show | -3 Points |
*Employee is considered tardy if they arrive after the starting time of their first call
If one No Call No Show or 2 absences in the first 90 days — this will result in automatic termination.
The point system is based on a "Rolling Calendar". You may not receive more than 12 points in any 12-month time frame.
Progressive Attendance Discipline
| Points | Action |
|---|---|
| 6 points | Verbal warning |
| 9 points | Written warning |
| 12 points | Termination |
Absences NOT Counted as Occurrences
- Vacation & Personal Days
- Lack of work
- Pre-approved leave of absence
- Death in immediate family
- Military Duty
- Medical appointment due to on-the-job injury
- Jury Duty
Low Cost Prescriptions
2025-2026 Benefits Package!
Employee Wellness Program Activity Declaration Form 2024
Guinco is dedicated to helping our employees make informed health and lifestyle choices. As part of our commitment, we will reward you for participating in our Employee Wellness Program and taking an active role in your health and well-being. In order to receive Guincoins, you must complete your Annual Preventive Screening & online Health Assessment, earn up to 900+ Guincoins, and submit the applicable form(s) to guincoin@guinco.com by 12/15/2024. In addition to the Guincoins, anyone who completes the required activities will be placed into a raffle for an amazing grand prize at the end of the year!
Roadside Assistance
1-877-321-5991
Provides services for Out-of-Gas, Flat Tire, Lock-out, Breakdown with minor tow within 15 miles
Vehicle Accident
Key Items if you are involved in a vehicle accident:
-1st – Are you OK and how is the other driver(s)?
-If injuries call 911 to ask for medical attention
-Are the vehicles able to drive/move?
-If so get them to the side of the road to a breakdown lane, exit or access road.
-If not driveable get to a safe location. If it is a highway or interstate, It is not safe to stand in-between the vehicles.
-Get to a safe location and away from traffic as much as possible regardless.
-Contact your Tech Supervisor to inform them you were in an accident, the severity, and your injuries sustained.
-Call 911 and ask for a police officer to respond and perform an accident report
-NOTE- Police will not respond to an accident to make a report UNLESS these conditions exist: Invalid or no DL or Insurance, a driver appears to be under the influence, a driver is acting violent, a vehicle has substantial damage, nor drivable and/or airbag deployment, if injuries are acted or mentioned. If any of these are the case, you MUST tell the police dispatcher the reasoning to have an officer respond. If not, they will advise to exchange information and move on.
-FYI: Texas Transportation code does state: Title 7; Subtitle C; Sec. 550.062. OFFICER’S ACCIDENT REPORT. (a) A law enforcement officer who in the regular course of duty investigates a motor vehicle accident shall make a written report of the accident if the accident resulted in injury to or the death of a person or damage to the property of any one person to the apparent extent of $1,000 or more.
-Don’t speak of your actions to the other driver or admit fault. If you feel you are not at fault, it is advisable to turn a recording on your phone and place it in your shirt pocket to capture statements from the other driver. If the Police respond, only advise of facts of the occurrence of the accident, don’t admit any fault! Allow the police to make that decision.
-Exchange information of your DL and Insurance card and ask for a good contact number. Take a picture of both and inspect the information.
-Does the insurance dates show valid and match the vehicle and driver information?
-Does the Drivers License show valid?
-If witness(s) pull over, get their information to be contacted if the police don’t respond. If they pull over and leaving without giving information, try and get a license plate number to add to your report.
-If your vehicle is not drivable, when the wrecker shows up on the scene, advise the wrecker driver we need the vehicle towed to the office. A manager can pay for the tow once it is at the location.
Take pictures!
-Take pictures of the damage on both vehicles and of every side of the other vehicle(s), one showing the license plate, and of the street(s) and area to tell a story.
Send an email to Fleet@guinco.com and HR@guinco.com (once you are capable)
-Include the details of date, time, where, lane, the direction of travel, what happened (facts), police report number (if responded), witness(s), how many occupant(s) in what vehicle type(s), if injury(s) or mention of injury(s), and all pictures.
-If the police did not respond, will need to fill out and print a “blue form” CR-2 accident report to place on file.
Communicate any further injury(s) and if needed seek medical attention, your body may be in shock and pain not felt until after.
Whirlpool Safety Department
– Used for reporting or recording where there is or was a concern for a Safety issue caused by the appliance that could have or did lead to an Injury, risk of life, Sparks/Fire that could have lead to property damage.
Safety Department 1-800-331-7456 / US_CXC_Safety@whirlpool.com
– Dispatches with the word “SAFETY” will normally be an older appliance out of manufacturer warranty and the Autho for “L” is Trip and Diagnostics ONLY.
– Technician must be called into WP Safety to be reported and get any additional information, and if any further coverages towards the repair will be provided.
– If Safety Department does cover any repairs technician must obtain a new Authorization for “P” (parts) and “L” (Labor), otherwise the customer is to be quoted for the repair (minus the Trip/Diagnosis fee) and pays for parts and/or labor for the repair.
