Health Information
Sick/Unavailable
Technicians must contact their tech supervisor via phone call ANYTIME they are calling into work, prior to 7 AM. The tech supervisor will then prompt the technician to email sick@guinco.com about their status for the day. Messaging a coordinator will not suffice for this communication.
-You will be marked unavailable for that day and the next business day if not a weekend/holiday
Next-business-day status: find your market
Technicians are required to send an email if working the next business day in order to give the support team ample time to create a route for the following day. Use the deadline for your market below. All deadlines are in that market's local time.
DFW
Send your next-business-day status email by 1:00 PM, DFW local time.
OKC
Send your next-business-day status email before 12:00 PM (noon), OKC local time.
Arizona
Send your next-business-day status email by 1:00 PM, Arizona local time.
- No PTO eligibility for 2nd day unless you attach a Dr's note or prescription (or other valid approved concern by supervisor) to your next-business-day status email by the deadline for your market above, and you will be asked to volunteer to run calls on Saturday.
- If not available for a 3rd day (or more), you must notify by email to sick@guinco.com each day by the deadline for your market above on the day prior. A Dr's note or Prescription is required, and you must run calls the following Saturday to be PTO/Sick eligible.
- If you run a route on the following Saturday of your call-in(s), you are eligible to subtract 1 point from your attendance infraction total. Please note that when running a Saturday route due to an absence, you are no longer eligible for the Saturday incentive pay.
- If you volunteered for a Saturday and no announcement was made that there is office support, You must call your route and advise the office will call the next business day to reschedule the service request.
**It is your responsibility to log into Paycom and submit for PTO/Sick day (if eligible).**
Attendance Point System
Guinco uses a "Point System" attendance policy. This system consists of employees accruing points for various attendance infractions, including tardiness, excused absences, unexcused absences and no-call/no-shows.
| Infraction | Points |
|---|---|
| Tardy* | -0.5 Point |
| Full Day Absence | -2 Points |
| No Call / No Show | -3 Points |
*Employee is considered tardy if they arrive after the starting time of their first call
If one No Call No Show or 2 absences in the first 90 days — this will result in automatic termination.
The point system is based on a "Rolling Calendar". You may not receive more than 12 points in any 12-month time frame.
Progressive Attendance Discipline
| Points | Action |
|---|---|
| 6 points | Verbal warning |
| 9 points | Written warning |
| 12 points | Termination |
Absences NOT Counted as Occurrences
- Vacation & Personal Days
- Lack of work
- Pre-approved leave of absence
- Death in immediate family
- Military Duty
- Medical appointment due to on-the-job injury
- Jury Duty
Low Cost Prescriptions
2025-2026 Benefits Package!
Employee Wellness Program Activity Declaration Form 2024
Guinco is dedicated to helping our employees make informed health and lifestyle choices. As part of our commitment, we will reward you for participating in our Employee Wellness Program and taking an active role in your health and well-being. In order to receive Guincoins, you must complete your Annual Preventive Screening & online Health Assessment, earn up to 900+ Guincoins, and submit the applicable form(s) to guincoin@guinco.com by 12/15/2024. In addition to the Guincoins, anyone who completes the required activities will be placed into a raffle for an amazing grand prize at the end of the year!
