Parts
Part research, ordering, rescheduling, and truck stock.
Articles
Disposing of Parts Process
Techs normally tell the customer they are responsible for keeping/disposing replaced parts. If escalated, tech can take it (space permitting). Recommended to LEAVE parts in-home for insurance claims. Use WHP pickup requests as autho opportunities.
Important Part Cut-Off Times (Texas, OKC/Kansas, Arizona)
Cut-off times to order parts for next-business-day delivery. TX: SSB 12pm CST, Denton - Marcone 1pm CST. AZ: SSB 12pm MST. Pick list changes stop at 5pm local. If parts band is blank, do not work the call in early without facilitator + QA approval.
Part Band Training Video
Internal training video on the ServiceDesk part band. Loom link included.
Part Reschedule Time Frames
Current part reschedule time frames by market and supplier: SSB/office parts, Denton-Marcone, other Marcone locations, factory/back-orders, Oklahoma, Arizona, and remote technicians.
Part Research
https://docs.google.com/document/d/1Y2eCuk6kI2lVbXTjilW5i-Fr0_P8UGMckNSqid33bwE/edit?usp=sharing
Parts Delivery Timeline - ARIZONA
Arizona parts delivery: Guinco AZ SSB next day or 2 days out with noon cut-off. Marcone Dallas/Lenexa/Denver/Fresno 5+. Other Marcone 2 weeks. Plainfield 7+. Expart/Backorder 30 days / 4-5 weeks. Doors 8+ weeks.
Parts Delivery Timeline - OKLAHOMA
Oklahoma parts delivery: Lenexa/Dallas 3+, Louisville/Peoria/Denver/Byron Center 4+, other Marcone 5+. Plainfield 2 weeks. Expart/Backorder 30 days / 4-5 weeks. Doors 8+ weeks.
Parts Delivery Timeline - Remote Techs
Remote techs: Marcone Dallas 3+ days, other Marcone 2 weeks. Cannot order from OF or SSB. Plainfield 2 weeks. Expart/Backorder 30 days / 4-5 weeks.
Parts Ordering Timeline
Texas parts delivery schedule. NEVER reschedule ShopTTool calls. Guinco SSB = 24-48hr. Denton = same-day if ordered by noon. Marcone Dallas next-day (before 12pm). Other Marcone = 1 week. Dey Dallas = 2+ days. Plainfield = 2 weeks. Expart/Backorder = 1 Month out. FIP Doors = 8+ weeks.
Post Pick List - What It Is and Why It Matters
The post pick list is the warehouse shopping list for a tech's day. Changes after print time get missed. Always update the post pick list for add-ons, cancels, and reschedules so the tech gets (or doesn't get) the right parts.
Remote Technician Part Cancels - Who and How
Remote techs (65 Jackson, 23 Samantha, KU Underhill, MG Moore, JK, C1, A1) have parts shipped directly to them. If a call cancels, email the tech so they know to return the canceled parts. Template included.
Truck Stock Request
To request a truck stock item, please use this form . https://docs.google.com/a/guinco.com/forms/d/e/1FAIpQLSejkpvqla9MNQulSUXJAlikmlvYnOlPQwv2o_C9qa-SGz187Q/viewform?c=0&w=1
