Penguin Support

Important Part Cut-Off Times (Texas, OKC/Kansas, Arizona)

Hard cut-off times for ordering parts so the tech has them for the next business day. Also when pick-list changes close.

TEXAS

Triage

  • SSB - Cut off to order is 12pm CST for the next business day.
  • Denton - Marcone - Cut off is 1pm CST to get it at the office the next day.

Picklist

  • NO picklist changes after 5pm CST.

OKC / KANSAS

Triage

  • No SSB for OKC/Kansas.

ARIZONA

Triage

  • SSB - Cut off to order is 12pm MST for the next business day.

Picklist

  • NO changes to the picklist after 5pm MST.

When the parts band is blank

If the parts band on the call is blank, this is NOT a good call to work in sooner - we don't have the parts. If you absolutely need to:

  • Communicate with your facilitator and your QA person.
  • Get approval from QA to run without parts, only after the facilitator confirms we won't have the parts in time.

Reference images (from CIT cheat sheet):

Reference image from tab 19, row 66
Reference image from tab 19, row 85

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