Parts delivery timelines for TEXAS calls.
ShopTool RULE: DO NOT reschedule calls that need a ShopTool! Tell your coordinator - they will work with parts for the next available day for the Tool(s). Tell the customer someone from the office will reach out with a reschedule date.
"GUINCO SSB"
Means the part is in our office - can be scheduled within 24 to 48 hours. If next day, you MUST tell a Coordinator when you order it.
DENTON
As long as the part is ordered by noon, we will receive the part the same business day.
Marcone
This is where "Guinco SSB" shows up on go.MyPartsHelp.com.
- Dallas - next day if ordered before 12pm; otherwise 2 days (please call in if needed for next day).
- All other Marcone locations - schedule 1 week out.
Dey
- Dallas - schedule 2+ days out.
Plainfield / "Vendor"
Schedule 2 weeks out at this time.
Expart or Back Order
1 month out (at least) - reschedule 1 month out (On average 3-4 weeks out)
FIP Doors
8+ weeks - not a week, day, or minute sooner. Explain to the customer and reiterate doors are made to order. Do not schedule in the home!
