Use these time frames when rescheduling calls that are waiting on parts.
Factory and Back-Orders ("Expart")
- Schedule 4 weeks out, unless a region-specific note says otherwise.
Texas
- OF or Guinco SSB (part is in our office): schedule next day or 2 days out. If you need it the next day, it must be ordered by 12 noon. If it is after that time, please tell parts/coordinator directly or else it may not get ordered.
- Denton - Next Day if ordered by Noon. Otherwise schedule 2 days out.
- Marcone, any other location: schedule 1 week out.
Oklahoma
- Marcone Lenexa / Dallas: schedule 3+ days out.
- Marcone Louisville / Peoria / Denver / Byron Center: schedule 4+ days out.
- Any other Marcone location: schedule 5+ days out.
- Plainfield / "Vendor": schedule 2 weeks out.
Arizona
- Marcone Guinco AZ SSB: schedule next day or 2 days out. If you need it the next day, it must be ordered by 12 noon. If it is after that time, please tell parts/coordinator directly or else it may not get ordered.
- Marcone Dallas / Lenexa / Denver / Fresno: schedule 5+ business days out.
- All other Marcone locations: schedule 2 weeks out.
- Plainfield / "Vendor": schedule 7+ business days out.
Remote Technicians
- Marcone Dallas: schedule 3+ days out.
- All other Marcone locations: schedule 2 weeks out.
- Plainfield / "Vendor": schedule 2 weeks out.
- Expart / Backorder: schedule 30 days out, about 4-5 weeks.
Door Orders
8+ weeks - not a week, day, or minute sooner. Explain to the customer that doors are made to order. Do not schedule in the home.
