WP (Whirlpool)
Whirlpool claims — standard and extended warranty paths.
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PEX / Exchanged Unit - Class A
Class A exchanged appliances are new-in-box with no damage. They are not affected by Class B classification and carry the full (normal) manufacturer warranty. Always check our history on the appliance first.
PEX / Exchanged Unit - Class B (Sears Outlet / 'As Is')
Class B (also called 'As Is') exchanged appliances carry a functional warranty only from the Actual Goods Issue date. Cosmetic damage and missing parts are NOT covered. A purchase receipt or home closing document is required to verify warranty. Sears Outlet is a common example of Class B.
PEX / Exchanged Unit - Class C (Severely Damaged)
Class C exchanged appliances are severely damaged and sold without a warranty. No 1st-year manufacturer warranty. Service is only by COD or 3rd-party warranty. Claims submitted for warranty payment on Class C damage will not be paid.
PEX / Exchanged Unit - Class D (R455 Scrap)
Class D / R455 units are scrap product, NOT for consumer sale. If a Class D unit has been dispatched over to us, reach out to Partner Team (PT). Includes general PEX handling guidance: challenge PT first, authorization overrides PEX, labor-only authorization typically means diag only.
S-Code Reference Table
Master reference of Popular S-Codes (and a few R-codes) Whirlpool uses to cover specific rework programs. Lists the code, what it covers, model/part notes, and effective dates where provided. If you do not see the S-Code you are looking for, verify it in Service Matters before moving on.
