Penguin Support

PEX / Exchanged Unit - Class B (Sears Outlet / 'As Is')

Applies to WP (Whirlpool)

Class B

Functional warranty only, excludes any cosmetic damage or missing parts coverage. Warranty does not cover any failure as the result of physical or accidental damage (this includes electronic, mechanical, or otherwise). ALSO KNOWN AS "AS IS".

Store Stock sold as Class B will contain a functional warranty only from the Actual Goods Issue date. Cosmetic damage and missing parts will not be covered.

Customer-facing policy statement

"This unit would not be eligible for cosmetic coverage due to damage or missing parts. The coverage on this product would be limited to functional failures only as warranty does not cover any failure as the result of physical or accidental damage (this includes electronic, mechanical or otherwise). A purchase receipt or home closing document is required to verify any warranty coverage."

Common example

SEARS OUTLET IS AN EXAMPLE OF CLASS B. The entitlement will show Trade Partner Name highlighted with "SEARS OUTLET" and the Entitlement Policy Statement will read: "All products that have been returned by a customer to the dealer, Whirlpool will ONLY pay functional repairs on stock. Items excluded from warranty: Cosmetic Damage — including scratches, dents, chips, or damage to the finish."

Field Scrap note: If an exchange was done on the unit and it was changed to field scrap and sent back to the manufacturer, WE CANNOT SERVICE THE UNIT.


Reference images (from CIT cheat sheet):

Reference image from tab 9, row 17

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