Class D / R455
Scrap product — NOT for consumer sale. If a Class D / R455 unit has been dispatched over to us, reach out to Partner Team (PT).
Extra PEX handling info
- If caught in the office prior to scheduling, we should probably challenge Partner Team first for why it is marked and get history, then they or we can ask the customer about it. If it is not caught and the tech sees it, he should do the same.
- We don't always get paid for these if they are correctly marked and in a not-serviceable classification.
- It is tough in this situation because PEX is not always correct or clear — PEX is caution for us.
Authorization overrides PEX
- Authorization overrides the PEX to proceed to diagnose and (possibly) repair — if parts are also in that auth. If it is Labor only, then it is diag only.
- WP does have errors with incorrectly marked PEX stuff (similar to zone 16 triage). The auth would have to be given in order to do anything and get paid.
- Any time we see an auth with only Labor on it, that is not normal — it usually means WP is paying for a diagnosis and then expects some sort of communication (safety, Partner Team, Techline).
- A Parts-and-Labor auth is always an over-ride and is assigned to a specific model and serial. As long as that matches, we are good to go and can order anything on the appliance.
