Penguin Support

PEX / Exchanged Unit - Class C (Severely Damaged)

Applies to WP (Whirlpool)

Class C

Severely damaged appliance — major damage to the appliance. Payment on Damage "Class C" will NOT be paid.

How to handle Class C units

  • Products classified as "Class C" are sold without a warranty.
  • Service is COD only or 3rd-party warranty.
  • No 1st-year manufacturer warranty.
  • Claims submitted for warranty payment on Damage "Class C" will not be paid.

Tip: Entitlement for a Class C unit will typically show "Mark As: No Warranty" and Trade Partner Name such as "HOME APPLIANCE SKENT N DENT-CLASS C - Contract".


Reference images (from CIT cheat sheet):

Reference image from tab 9, row 71

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