New Leaf
New Leaf extended-warranty claims (the $225 autho-limit family).
Articles
New Leaf — New Service Request: Over $225 Autho Limit (NO PARTS)
- You must have a accurate and detailed Report of the Diagnostics done, the Problem Found, the Estimated Repair Time upon return. - The Receipt Page Must include: Quantity, Part Number(s), Description, and Cost that Includes Mark Up, and New Leaf Labor Code for the repair needed (unless it's a...
New Leaf — New Service Request: Over $225 Autho Limit / Second Man (WITH PARTS)
- Contact the Authorization line for approval. State that you are in the home and have the Part(s) to repair and complete the service request, pending their authorization to proceed. Must record the name of the person you talk to, and record all amounts given that were Approved or Declined. - If...
New Leaf — New Service Requests
- All service requests must come from a Dispatch or Email, where the Customer has made contact with the 3rd party warranty for a service request - Customer has been contacted to verify all Dispatched information. Note customer needs to refer to their Terms and Conditions to avoid any possible...
New Leaf — New Service Request: Under $225 Autho Limit
- Proceed with the Repair to Complete and/or order Part(s) and scheduling customer while in the home for the return date based on availability. If part(s) are Factory Order, or show "0" in stock, must schedule for a minimum of 10 business days out from that present day, making sure the customer is...
New Leaf — Recall: Under 90 Days (01 or higher at end of RO#)
- All service requests come from Dispatch or Email, where the Customer has made contact with the 3rd party warranty for a service request. - If you have question about non-covered repairs, contact Authorizations with the phone number listed on your Service Invoice. - Call Whirlpool Techline to...
