New Leaf — All on One Page

- You must have a accurate and detailed Report of the Diagnostics done, the Problem Found, the Estimated Repair Time upon return.

- The Receipt Page Must include: Quantity, Part Number(s), Description, and Cost that Includes Mark Up, and New Leaf Labor Code for the repair needed (unless it's a recall).

- Order all the part(s) needed regardless of the availability, and must schedule for a minimum of 10 business days out from that day, making sure the customer is aware of that date.

- Email: Autho@guinco.com with a Subject Line: New Leaf Approval Needed Invoice xxxxx; if a call count and/or 2nd man is needed, include that info in the body of the email along with a attention noted for the invoice.

- Advise the Customer "Guinco has to submit for repair authorizations, so I would like to schedule you now pending their approval which can take up to 10 business days. If Guinco gets approval and receive(s) all part(s) sooner, our office will reach out to you"

- Contact the Authorization line for approval. State that you are in the home and have the Part(s) to repair and complete the service request, pending their authorization to proceed. Must record the name of the person you talk to, and record all amounts given that were Approved or Declined.

- If estimate is approved, proceed as Normal Guinco Process.

- If you have installed part(s) and find you need more part(s), you must call Authorizations again to approve prior to proceeding.

- Note that Guinco uses are own Part(s) thru our Part ordering system. Decline any offer of Part(s) being provided by the 3rd Party Warranty to Guinco or Customer.

- If part(s) cost is declined, document person and all amounts given and complete your PVR. Customer can contact New Leaf with any further questions.

- Proceed with the Repair to Complete and/or order Part(s) and scheduling customer while in the home for the return date based on availability. If part(s) are Factory Order, or show "0" in stock, must schedule for a minimum of 10 business days out from that present day, making sure the customer is aware of that date. Document all estimates in you PVR and Submit as normal.

- If you have installed part(s) and find you need more part(s), and you have now exceeded the Authorization Limit, you must follow steps for "Yes".

- All service requests must come from a Dispatch or Email, where the Customer has made contact with the 3rd party warranty for a service request

- Customer has been contacted to verify all Dispatched information. Note customer needs to refer to their Terms and Conditions to avoid any possible charges for non-covered items

- Appliance has been diagnosed, refer to the COD/Warr Price Guide to form estimate. Note any Manufactures Warranty, Recall, Authorizations, S or R Code has priority over 3rd Party Coverage.

- If over the Authorization Limit, Must call for Authorization to the phone number listed on your Service Invoice. Must record the name of the person you talk to, and record all amounts given/approved.

- Note: Guinco only uses our parts and parts distributors due to quality control and part warranties

- All service requests come from Dispatch or Email, where the Customer has made contact with the 3rd party warranty for a service request.

- If you have question about non-covered repairs, contact Authorizations with the phone number listed on your Service Invoice.

- Call Whirlpool Techline to start documentation if the repair is not a simple issue overlooked. Must record the name of the person you talk to.

- Appliance has been diagnosed, refer to the COD/Warr Price Guide to form estimate. Labor is on a case by case basis depending on problem found. Note any Manufactures Warranty, Recall, Authorizations, S or R Code has priority over 3rd Party Coverage, please note these within your PVR if they apply.

*AUTHO NEEDED FOR ANY PARTS/LABOR*

- Must call for Authorization to the phone number listed on your Service Invoice. Must record the name of the person you talk to, and record all amounts given that were Approved or Declined.

- Note that Guinco uses are own part(s) thru our parts ordering system. Decline any offer of part(s) being provided by the 3rd Party Warranty to Guinco or Customer.

- If estimate is approved, proceed as Normal Guinco Process by ordering Part(s) and rescheduling customer while in the home for the return date based on availability.

- If declined, refer the customer to New Leaf Customer Service and complete PVR as normal.

- If you have installed part(s) and find you need more part(s), you must call Authorizations again to approve prior to proceeding.