- All service requests come from Dispatch or Email, where the Customer has made contact with the 3rd party warranty for a service request.
- If you have question about non-covered repairs, contact Authorizations with the phone number listed on your Service Invoice.
- Call Whirlpool Techline to start documentation if the repair is not a simple issue overlooked. Must record the name of the person you talk to.
- Appliance has been diagnosed, refer to the COD/Warr Price Guide to form estimate. Labor is on a case by case basis depending on problem found. Note any Manufactures Warranty, Recall, Authorizations, S or R Code has priority over 3rd Party Coverage, please note these within your PVR if they apply.
*AUTHO NEEDED FOR ANY PARTS/LABOR*
- Must call for Authorization to the phone number listed on your Service Invoice. Must record the name of the person you talk to, and record all amounts given that were Approved or Declined.
- Note that Guinco uses are own part(s) thru our parts ordering system. Decline any offer of part(s) being provided by the 3rd Party Warranty to Guinco or Customer.
- If estimate is approved, proceed as Normal Guinco Process by ordering Part(s) and rescheduling customer while in the home for the return date based on availability.
- If declined, refer the customer to New Leaf Customer Service and complete PVR as normal.
- If you have installed part(s) and find you need more part(s), you must call Authorizations again to approve prior to proceeding.
