- You must have a accurate and detailed Report of the Diagnostics done, the Problem Found, the Estimated Repair Time upon return.
- The Receipt Page Must include: Quantity, Part Number(s), Description, and Cost that Includes Mark Up, and New Leaf Labor Code for the repair needed (unless it's a recall).
- Order all the part(s) needed regardless of the availability, and must schedule for a minimum of 10 business days out from that day, making sure the customer is aware of that date.
- Email: Autho@guinco.com with a Subject Line: New Leaf Approval Needed Invoice xxxxx; if a call count and/or 2nd man is needed, include that info in the body of the email along with a attention noted for the invoice.
- Advise the Customer "Guinco has to submit for repair authorizations, so I would like to schedule you now pending their approval which can take up to 10 business days. If Guinco gets approval and receive(s) all part(s) sooner, our office will reach out to you"
