- Contact the Authorization line for approval. State that you are in the home and have the Part(s) to repair and complete the service request, pending their authorization to proceed. Must record the name of the person you talk to, and record all amounts given that were Approved or Declined.
- If estimate is approved, proceed as Normal Guinco Process.
- If you have installed part(s) and find you need more part(s), you must call Authorizations again to approve prior to proceeding.
- Note that Guinco uses are own Part(s) thru our Part ordering system. Decline any offer of Part(s) being provided by the 3rd Party Warranty to Guinco or Customer.
- If part(s) cost is declined, document person and all amounts given and complete your PVR. Customer can contact New Leaf with any further questions.
