Penguin Support

Parts Delivery Timeline - Remote Techs

Parts delivery timelines for remote technicians. Different from in-branch techs because parts ship direct to the tech.

  • MAR (Marcone) - Dallas only: schedule 3+ days out.
  • All other MAR locations: schedule 2 weeks out.
  • Cannot order from OF or SSB.
  • Plainfield / "Vendor": schedule 2 weeks out at this time.
  • Expart / Backorder: schedule 30 days out, about 4-5 weeks.

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