Accounting
Check Information Process
Put the invoice # and your Tech # for reference
Verify customer information matches the "customer information" for the service ticket. (assists for matching check payments to customer)
Verify the Number Dollar Amount matches the Written Dollar Amount (Banks use the written form as primary over the number amount if there is any discrepancy)
Make Sure that you enter the Check # and Amount Collected Correctly into the Service Software (incorrect check number and amount causes extra work and confusion, and chances of lost payment)
Clear Bag / Blue Bag Process
Checks:
Do not label or seal bag. Your checks should be properly labelled for us to determine what job they are associated with. Please review Check Information Process if you are not sure how to label your checks.
Cash:
Put your Name/Tech Code on the Clear Bag and the Tab Summary (used for reference in case the clear bag comes out of the blue bag)
Write the amount in "cash" on the Clear Bag and the Tab Summary (used to check for discrepancies between actual cash received and what is in the system)
Date the Clear Bag and the Tab Summary (used for reference to the date of the workday)
Remove Tab Summary and Seal the Clear Bag (would indicate tampering if cash amount is different from what is written)
Place the Clear Bag into your assigned Blue Bag and zip it closed
Blue Bag: Used to move any paperwork and/or Clear Bag Monetary items between technician and office, or vice versa.
Mobile Deposit Process
Click this link for the mobile deposit process for all markets.
Write the Tech # & Job # on the front of the check
On the back of the check, on the endorsement line, write DEPOSIT
Be sure to make deposits DAILY either at the customer's home or when you are done with your day
Make sure you send the checks back to the office the same day
Cash Process
When the customer pays with cash, receive the payment on ServiceDesk
Select the cash option and put the amount received
Once the cash is received, put the cash inside the deposit plastic bag and write down the Job # and the amount collected in the "Stamp Your Info Here" box
Credit Card Process
When customer pays with Credit Card, receive payment on ServiceDesk, select the bank card option
Manually enter the Card #, the CVV, Zip Code and the Invoice Amount
Once you run the card, a reference # should appear. Make sure the reference number appears. If it does not appear, the card has not been processed.
If you run the credit card three times and still do not see a reference number, please call the office for help: 817-568-2866 ext. 1401 or 1302
