Use this page for GE, GE Profile, Café, Monogram, Hotpoint, Haier, and Adora warranty claim support. Confirm the model and serial tag before ordering parts or submitting a claim.
Before you submit the claim
- Record the complete model number and serial number exactly as shown on the appliance tag.
- Confirm the failure, the repair completed or proposed, and the parts needed.
- Use the GE contact directory below when you need technical help, parts support, claim assistance, or call authorization.
GE warranty quick reference
Use & Care/Customer Instruct
Customer instructs are covered for 1 year from the date of purchase. They will only cover this once per serial. Must have a dispatch!
Builder & Rental Product Warranty
Appliances delivered to consumers at new construction sites or new rental properties. The warranty period does not start until the home closing or lease start date. Basically, the warranty starts when the keys to the dwelling are provided.
Cosmetic Warranty
Cosmetic repairs are only covered for 7 days after the purchase date. Cosmetic repairs include scratches on doors, burnt out light bulbs, cracks in drawers, broken/worn knobs, and loose/broken handles. Consumable items such as water filters have a 30-day warranty only.
Commercial Warranty
Commercial products do not have a labor warranty. Check the Use & Care Manual for specific warranty terms & conditions.
GE serial-number guide
A valid GE serial number is two letters followed by six numeric digits. A final letter may appear after the six digits; that trailing letter identifies the manufacturing site and does not change the manufacture date.
Read the first two letters
- First letter: manufacture month.
- Second letter: manufacture year. The year code repeats every 12 years, so use the model, purchase history, and other claim information to choose the correct cycle.
| Code | Month | Code | Month |
|---|---|---|---|
| A | January | D | February |
| F | March | G | April |
| H | May | L | June |
| M | July | R | August |
| S | September | T | October |
| V | November | Z | December |
Year-code reference
| Code | Year | Code | Year | Code | Year |
|---|---|---|---|---|---|
| V | 2035 | R | 2020 | H | 2005 |
| T | 2034 | M | 2019 | G | 2004 |
| S | 2033 | L | 2018 | F | 2003 |
| R | 2032 | H | 2017 | D | 2002 |
| M | 2031 | G | 2016 | A | 2001 |
| L | 2030 | F | 2015 | Z | 2000 |
| H | 2029 | D | 2014 | V | 1999 |
| G | 2028 | A | 2013 | T | 1998 |
| F | 2027 | Z | 2012 | S | 1997 |
| D | 2026 | V | 2011 | R | 1996 |
| A | 2025 | T | 2010 | M | 1995 |
| Z | 2024 | S | 2009 | L | 1994 |
| V | 2023 | R | 2008 | H | 1993 |
| T | 2022 | M | 2007 | G | 1992 |
| S | 2021 | L | 2006 | F | 1991 |
Open the GE serial-date calculator
Example: In MT456789D, M identifies July, T identifies a year in the T cycle, and D is the manufacturing-site letter.
Escalation notes
- Use TAG for technical assistance and use the Claims line for claim questions.
- Obtain a call authorization number before work that requires authorization.
- Keep the name of the GE representative and the authorization number in the claim notes.
