COD (Cash On Delivery)
Customer-pay / out-of-warranty service. Quote from the live Price Guide (National Blue Book basis).
Contacts & Escalation
- Reductions on declined estimates (parts costs): call the Guinco Technician Line at 682-207-4774 to see what we may offer.
- Labor discounts: subject to review and approval by a supervisor.
- Estimate-assistance exceptions: contact the Whirlpool Partner Team to ask for any exceptions to assist the customer — document any SR# for the conversation.
- Guinco Price Guide (National Blue Book basis): open the Price Guide
CSR note: customers with declined exceptions can also call into Whirlpool Corporation directly to seek assistance.
Price Guide — COD - Customer Pay
DFW
| Service Call — Downtown / Business / limited parking | $170.00 |
|---|---|
| Service Call — 1st Appliance Standard Home (2nd DT/Bus) | $145.00 |
| Service Call — 2nd & more Appliance Standard Home | $90.00 |
| Shipping / Handling | $20.00 |
| Oversized Shipping | $139.00 |
| C1 — Labor Tier C1 (base labor) | $44.95 |
| F12 — Labor Tier F12 (base labor) | $99.00 |
| J13 — Labor Tier J13 (base labor) | $133.65 |
| L14 — Labor Tier L14 (base labor) | $174.95 |
| N15 — Labor Tier N15 (base labor) | $208.70 |
| Q16 — Labor Tier Q16 (base labor) | $252.70 |
| S17 — Labor Tier S17 (base labor) | $289.65 |
| 2Man — 2nd Man Tech (priced at J13) | $133.65 |
| Unins — Product Uninstall Fee (priced at J13) | $133.65 |
| 14SSD — Sealed System Diagnosis Fee | $314.00 |
| 14SC1 — Sealed System @ C1 count | $564.00 |
| 14SF12 — Sealed System @ F12 count | $774.00 |
| 14SJ13 — Sealed System @ J13 count | $894.00 |
| 14SL14 — Sealed System @ L14 count | $1,124.00 |
| 14SN15 — Sealed System @ N15 count | $1,324.00 |
| 14SQ16 — Sealed System @ Q16 count | $1,554.00 |
| 14SS17 — Sealed System @ S17 count | $1,774.00 |
| 14SU18 — Sealed System @ U18 count | $1,894.00 |
| 14SW19 — Sealed System @ W19 count | $2,114.00 |
| 14SX20 — Sealed System @ X20 count | $2,394.00 |
| R134a Freon / Recovery Fee (list under parts) | $76.00 |
| DIC5 — $5 Customer Discount | -$5.00 |
| DIS10 — $10 Customer Discount | -$10.00 |
| DIS15 — $15 Customer Discount | -$15.00 |
| DIS20 — $20 Customer Discount | -$20.00 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $0.01–$3.00 | x3 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $3.01–$25.00 | x2 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $25.01–$60.00 | x1.85 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $60.01–$100.00 | x1.75 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $100.01–$250.00 | x1.60 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $250.01 and up | x1.45 |
Labor: Not taxedParts: Not taxed
OKC/KS
| Service Call — Downtown / Business / limited parking | $155.00 |
|---|---|
| Service Call — 1st Appliance Standard Home (2nd DT/Bus) | $130.00 |
| Service Call — 2nd & more Appliance Standard Home | $80.00 |
| Shipping / Handling | $15.00 |
| Oversized Shipping | $139.00 |
| C1 — Labor Tier C1 (base labor) | $44.95 |
| F12 — Labor Tier F12 (base labor) | $99.00 |
| J13 — Labor Tier J13 (base labor) | $133.65 |
| L14 — Labor Tier L14 (base labor) | $174.95 |
| N15 — Labor Tier N15 (base labor) | $208.70 |
| Q16 — Labor Tier Q16 (base labor) | $252.70 |
| S17 — Labor Tier S17 (base labor) | $289.65 |
| 2Man — 2nd Man Tech (priced at J13) | $133.65 |
| Unins — Product Uninstall Fee (priced at J13) | $133.65 |
| 14SSD — Sealed System Diagnosis Fee | $299.00 |
| 14SC1 — Sealed System @ C1 count | $549.00 |
| 14SF12 — Sealed System @ F12 count | $759.00 |
| 14SJ13 — Sealed System @ J13 count | $879.00 |
| 14SL14 — Sealed System @ L14 count | $1,109.00 |
| 14SN15 — Sealed System @ N15 count | $1,309.00 |
| 14SQ16 — Sealed System @ Q16 count | $1,539.00 |
| 14SS17 — Sealed System @ S17 count | $1,759.00 |
| 14SU18 — Sealed System @ U18 count | $1,879.00 |
| 14SW19 — Sealed System @ W19 count | $2,099.00 |
| 14SX20 — Sealed System @ X20 count | $2,379.00 |
| R134a Freon / Recovery Fee (list under parts) | $76.00 |
| DIC5 — $5 Customer Discount | -$5.00 |
| DIS10 — $10 Customer Discount | -$10.00 |
| DIS15 — $15 Customer Discount | -$15.00 |
| DIS20 — $20 Customer Discount | -$20.00 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $0.01–$3.00 | x3 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $3.01–$25.00 | x2 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $25.01–$60.00 | x1.85 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $60.01–$100.00 | x1.75 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $100.01–$250.00 | x1.60 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $250.01 and up | x1.45 |
Labor: Not taxedParts: Not taxed
AZ
| Service Call — Downtown / Business / limited parking | $170.00 |
|---|---|
| Service Call — 1st Appliance Standard Home (2nd DT/Bus) | $145.00 |
| Service Call — 2nd & more Appliance Standard Home | $90.00 |
| Shipping / Handling | $15.00 |
| Oversized Shipping | $139.00 |
| C1 — Labor Tier C1 (base labor) | $44.95 |
| F12 — Labor Tier F12 (base labor) | $99.00 |
| J13 — Labor Tier J13 (base labor) | $133.65 |
| L14 — Labor Tier L14 (base labor) | $174.95 |
| N15 — Labor Tier N15 (base labor) | $208.70 |
| Q16 — Labor Tier Q16 (base labor) | $252.70 |
| S17 — Labor Tier S17 (base labor) | $289.65 |
| 2Man — 2nd Man Tech (priced at J13) | $133.65 |
| Unins — Product Uninstall Fee (priced at J13) | $133.65 |
| 14SSD — Sealed System Diagnosis Fee | $314.00 |
| 14SC1 — Sealed System @ C1 count | $564.00 |
| 14SF12 — Sealed System @ F12 count | $774.00 |
| 14SJ13 — Sealed System @ J13 count | $894.00 |
| 14SL14 — Sealed System @ L14 count | $1,124.00 |
| 14SN15 — Sealed System @ N15 count | $1,324.00 |
| 14SQ16 — Sealed System @ Q16 count | $1,554.00 |
| 14SS17 — Sealed System @ S17 count | $1,774.00 |
| 14SU18 — Sealed System @ U18 count | $1,894.00 |
| 14SW19 — Sealed System @ W19 count | $2,114.00 |
| 14SX20 — Sealed System @ X20 count | $2,394.00 |
| R134a Freon / Recovery Fee (list under parts) | $76.00 |
| DIC5 — $5 Customer Discount | -$5.00 |
| DIS10 — $10 Customer Discount | -$10.00 |
| DIS15 — $15 Customer Discount | -$15.00 |
| DIS20 — $20 Customer Discount | -$20.00 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $0.01–$3.00 | x3 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $3.01–$25.00 | x2 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $25.01–$60.00 | x1.85 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $60.01–$100.00 | x1.75 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $100.01–$250.00 | x1.60 |
| Parts Mark-up (not on MyPartsHelp) — Guinco cost $250.01 and up | x1.45 |
Labor: Not taxedParts: Not taxed
COD Policy & Terms
Guinco Service uses the National Blue Book Pricing Guide for quoting all COD service requests — a national flat-rate guide used by professional appliance service companies to provide a fair average cost of repair.
Trip & diagnosis
- Guinco charges a trip and diagnosis fee to arrive at the customer’s home and have an In-Home Service Specialist diagnose the complete appliance and provide an estimate prior to completing any repairs.
- If the estimate is declined, only the trip and diagnosis fee is due. Estimates are valid for 30 days.
- Labor is not charged during the diagnosis period if the estimate was not provided prior to the repair and the labor did not better the appliance to allow warrantable action (this is still a diagnosis).
- Technicians can choose to apply the trip and diagnosis fee already paid up to 90 days after an estimate has been given, but the repair will be a new estimate to account for any changes in costs or additional parts now needed from continued usage.
Warranty (if estimate approved)
- We warranty our work for 1 year labor and 1 year parts for residential use.
- If the appliance fails again within the 1-year period, a trip and diagnosis fee is quoted up front but is waived if the same part has failed within the 1-year period.
- Replaced part(s) do not reset the 1-year parts-and-labor warranty — it continues only until the expiration from the initial paid-for service event.
Important items
- Manufacturer warranty, Authorizations, R-code and S-code covered parts and/or labor always take precedence over charging customers and must be taken into account.
- Any billed labor events to warranty will affect a trip and diagnosis fee to normally not be charged, and will also reduce or eliminate labor. Ask a manager for guidance in pricing structure.
Declined estimate — try to help the customer
- If the product is in good condition and it is worth saving, research any additional manufacturer warranty on parts and/or labor, and check Service Pointers for R- or S-code coverage that relates to the repairs.
- If none are found, contact the Whirlpool Partner Team to ask for exceptions — document any SR#. If assistance is declined, call the Guinco Technician Line at 682-207-4774 for possible reductions in parts costs. Labor is subject to supervisor review and approval for further discounts if needed.
Note: once we collect our trip/diagnosis and depart the home, any further authorization offered by Whirlpool for “labor” is just that — labor coverage for the repair, not the diagnosis performed. The trip/diagnosis fee is not refunded without further involvement of Supervisors/Managers and Whirlpool Corp.
Things to do on ALL CALLS
- Check Entitlement to verify if in warranty or if any warranty parts.
- Date of purchase — we need it on COD. Ask your customer!
- Attach a picture of the model/serial tag.
