Third Party (Whirlpool)

• Customer cannot set up directly with Guinco Service. They must call Whirlpool to set up the service appointment, and Whirlpool will dispatch to us.
• All service requests must come from a Dispatch, where the customer has already made contact with the 3rd party warranty for a service request.
• Call 877-559-2608 only for additional labor, excessive repair needs, NLA part, abuse, or no Model/Serial tag. Call WP Techline if non-repairable.
• Authorizations / non-covered repair questions: contact Authorizations at the phone number listed on your Service Invoice.

CSR note: we cannot set the appointment for the customer — Whirlpool dispatches WP3 jobs to us.

WP3 authorization line-item pricing — Guinco cost. Refer to the COD/Warr Price Guide to form the customer estimate.

Key summary

• Parts: No Tax · No S&H Fee · No Mark-Up of Parts (Guinco Cost)
• Labor: No Tax
• Autho: no dollar threshold stated — 2nd-man / additional labor is requested via Google form (see Process)

**SDM Email Receipt to customer requires to Hide All Amounts.

Process

• All service requests must come from a Dispatch, where the customer has made contact with the 3rd party warranty for a service request.
• Note the customer needs to refer to their Terms and Conditions to avoid any possible charges for non-covered items. If you have questions about non-covered repairs, contact Authorizations with the phone number listed on your Service Invoice.
• Once the appliance has been diagnosed, refer to the COD/Warr Price Guide to form the estimate. Note any Manufacturer’s Warranty, Recall, Authorization, S or R Code has priority over 3rd Party Coverage — note these within your PVR if they apply.
• If the part(s) has to be ordered, use the link for Parts Availability Lead Time.
• Second Man / Additional Labor Request: follows the same criteria as standard warranty for what qualifies for additional labor. At the end of the repair, click here to fill out the Google form request.