Where Did It Go?

Looking for a page from the old site? Find its new home below. All 46 pages from the old WordPress site are listed, grouped the way the old site was organized — with the old address under each name so you can spot the one you remember.

Claims & payer pages

Old page	New home	Notes
Claims /claims/	Claims category	Same name, new tree — each payer is now its own sub-category.
3rd Party Warranty /3rd-party-warranty/	Claims → 3rd Party Warranty (TPA)	The old hub is back as its own sub-category under Claims — home to AIG, Assurant, Lowe’s, and New Leaf (its own sub-category). Whirlpool-administered payers (AIG Co, WP3) stay under Claims → WP → Extended.
AIG /aig/	AIG article	The full old page lives on as one consolidated article under Claims → 3rd Party Warranty (TPA). Not the same payer as AIG Company — that one is next.
AIG Company /aig-company/	Claims → WP → Extended → AIG Co	Includes the ServiceBench setup and claims articles.
COD /cod/	COD (Cash On Delivery) article	Under Claims → COD. Market-specific COD contacts are also in the vendor directory.
DSH /dsh/	DSH article	Under Claims → DSH, including the Hopkins process.
Premier Penguin Repair /premier-penguin-repair/	Vendor directory	Premier Penguin Repair is Guinco's own prepaid repair product, and its article isn't published yet — so its old link no longer resolves. Look the program up in the vendor directory (or the /pocs Who-to-Call switchboard for its extensions) rather than searching for a page that isn't live yet.
Guardsman (Formerly Warrantech) /warrantech/	Claims → Guardsman
WP Third Party /wp-third-party/	Third Party (Whirlpool) article	Under Claims → WP → Extended → WP3 — the WP3 Additional Labor form article sits alongside it.

Warranty & vendor pages

Old page	New home	Notes
Warranty /warranty/	Warranty category
Homeowner Warranty /homeowner-warranty/	Claims category	Retired 2026-07-28 — the standalone Homeowner Warranty page was a duplicate of the payer content in Claims.
Builder Contractor /builder-contractor/	Claims category	Retired 2026-07-28 — the standalone Builder / Contractor page was a duplicate of the payer content in Claims.
Rental Type Center /rental-type-center/	Rental Type Center article	Covers the rental accounts (Rent a Center, Aarons).
Aarons /aarons/	Rental Type Center article	The standalone Aarons article was retired — rental-account info lives here now.
One Stop /one-stop/	Claims category	Retired 2026-07-28 — the standalone One Stop (S40091) page was a duplicate of the payer content in Claims.
AHS /ahs/	Vendor directory	The standalone AHS article was retired — look AHS up in the vendor directory or via search.

The Repair Club (TRC)

Old page	New home	Notes
The Repair Club /trc/	Claims → TRC	TRC's phone number (844-973-6879) shows automatically on every TRC article. TRC is also in the vendor directory.
TRC Membership /trcmembership/	Claims → TRC	Membership and terms info merged into the TRC category.

Parts & pricing

Old page	New home	Notes
Parts /parts/	Parts category	Job pricing now renders as a live Price Guide card (DFW / OKC–KS / AZ) directly on pricing articles.

CSR Portal

Old page	New home	Notes
CSR Portal /csr-portal/	CSR Portal category
CSR Links /csr-links/	CSR Portal category	Split into individual articles under CSR Portal.
CSR Schedule /csr-schedule/	CSR Portal category	Split into individual articles under CSR Portal.
Tech Scheduling /tech-scheduling/	CSR Portal category	Technician-scheduling info lives under CSR Portal.
CIT References /references/	CSR Portal category	The CIT cheat sheets were split into many individual articles — the search box is the fastest way in.
Digital Business Cards /digital-business-cards/	CSR Portal category	The cards tool itself is admin-managed; CSR-facing card info lives with the CSR Portal articles.
CSR Chatbot /csr-chatbot/	Knowledge-base search	Replaced by the AI Quick Answer on KB search (sign-in required).

General, processes & training

Old page	New home	Notes
General Information /general/	General Help category
Accounting /accounting/	Accounting category
Health /health/	Health category
Helpful Info & Links /helpful-links/	Helpful Links category
Processes /processes/	Processes category
About Home Appliance Repair /about-home-appliance-repair/	Processes category	Article under Processes — search the title to jump straight to it.
Charitable Contribution /charitable-contribution/	Processes category	Article under Processes — search the title to jump straight to it.
Refrigerator Repair /refrigerators/	Processes category	Article under Processes — search the title to jump straight to it.
Safety /safety-2/	Safety category
Vehicle /vehicle/	Vehicle Info category
Training Documents /training-docs/	Training category	Formal training now also runs through the portal's guided walkthroughs.

Replaced by portal features

Old page	New home	Notes
Penguin Support /penguin-support/	This portal	The old Penguin Support hub grew into this entire site.
IT Support Request /it-support-request/	Submit a ticket	File IT tickets natively in the portal.
IT Ticket Tracker (LIVE) /it-ticket-tracker-live/	Ticket status check	Look up any ticket by number; staff see the live queue under Admin → Tickets.
Ticket Status /ticket-status/	Ticket status	Check any ticket with its number and your email.
ChatBotPenny /chatbotpenny/	Knowledge-base search	Penny's answers now come from the Quick Answer on KB search (sign-in required).

Retired pages

Old page	New home	Notes
Home /home-2/	Portal home	The old marketing homepage's job is done by the portal dashboard now.
Blog /blog/	Retired	Marketing page — retired with the old site.
Contact /contact/	Retired	Marketing page — retired. Staff contact info lives on the portal's points-of-contact pages.
HQ Upgrades /hq-upgrades/	Retired	Retired — the page was effectively empty.

Can't find what you're after? Try the search box on the knowledge base home page, or browse the vendor directory.