Context numbers identify the scenario / reason for an action taken in scheduling or call closure. Use the correct context so reporting and downstream routing stay accurate.
Context 24
Completing after the job was cancelled but the job is still on schedule.
Context 29
Closing calls that have parts.
Context 43
Zone Scheduler — schedule that exceeds allocations.
Context 77
Zone Scheduler — move into overburdened pocket.
Context 80
Scheduling — overbook a technician.
Context 82
Scheduling — change out of definite status.
Key things to remember: understand the definition and why it is happening, and consider whether the action you are about to take is the right one.
