Quick lookup
| System | Self-service URL | If self-service fails |
|---|---|---|
Google Workspace (@guinco.com) | accounts.google.com/signin/recovery | Submit IT ticket — admin can force reset from Workspace Admin |
| Windows / domain login | [Shane — confirm process] | Submit IT ticket |
| Rossware ServiceDesk | [Shane — confirm self-service or admin reset] | Submit IT ticket; SD admin resets from User Manager |
| 3CX phone system | See 3CX/SCSUC article | Submit IT ticket |
| SCSUC portal | See 3CX/SCSUC article | Submit IT ticket |
| ServiceMatters.com | See ServiceMatters article (old email matters) | Same |
1. Google Workspace (@guinco.com)
If you can still log in to any Google service (Gmail, Drive, etc.) on a device:
- Go to myaccount.google.com/security → Password.
- Enter your current password, then your new one.
- Save. Sign back in on every other device.
If you're completely locked out:
- Try the official recovery URL above.
- Google will text the recovery phone or email a backup code.
- If that fails, submit an IT ticket — an admin can force a reset from admin.google.com → Users → [your account] → Reset password.
Note: Forcing the reset signs you out everywhere. Plan a couple of minutes to re-authenticate Outlook on phone, Chrome on desktop, etc.
2. Windows / domain login
[Shane will fill in: local vs domain, self-service URL or IT-only, link to MS SSPR if applicable]
3. Rossware ServiceDesk (SD)
[Shane will fill in: self-service vs admin-reset, SD-Mobile and SD-CyberOffice nuance]
4. 3CX phone system + SCSUC portal
See the dedicated article: SCSUC and 3CX — Same company, two separate logins. These two have a tangled relationship that warrants its own page.
5. Storing your passwords
We strongly recommend Google Password Manager (built into Chrome). It syncs across your work devices and is protected by your @guinco.com SSO.
One exception: ServiceMatters.com requires 16-character passwords, and Chrome's auto-suggest only generates 15 characters. For that site, type your own 16+ character passphrase, then save it to the manager. See the ServiceMatters article for full context.
