Penguin Support

Cosmetic and Functional Issue for Same Appliance

If we already have a cosmetic issue created and it has a dispatch and it is confirmed to be within cosmetic guidelines, do NOT add a functional issue onto that same invoice.

Instead:

  • Create a separate invoice for the functional issue. (Yes, we can create it.)
  • On the new invoice, add "no use and care" if it has not been dispatched.
  • With two separate invoices, we can submit and get paid for both issues.

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