Call back COD - policy
If the issue is diagnosed as being the same: we will warranty our repair (parts and labor) for one year from diagnosis and we will not charge the trip fee.
If the technician diagnoses a completely different issue from the last repair: the customer will be responsible for trip fee, parts, and labor.
Example phrase to use
"We warranty our parts and labor for one year. So if the technician goes out and diagnoses that you are still having the same issue, you will be covered under our warranty. If the technician diagnoses a new issue, a (trip fee) diagnosis in addition to any parts and labor will be due."
