One Stop
- Is NOT an extended warranty. It is a program that Whirlpool offers to select builders / businesses.
- Has to be dispatched via Service Bench (
XB). - Guinco cannot set these up directly.
- Covers cosmetic warranty over 30 days.
How to verify a One Stop
- Look in the back area for the Selling Dealer information (this is the builder). SllngDlr stands for Selling Dealer.
- The back area should also list Program Name = One Stop.
If the customer states they have a One Stop account but the info is NOT in the back area
Refer them to Whirlpool to have this dispatched correctly. We cannot run it as a One Stop without the selling dealer or Program Name.
If the info IS in the back area but the Bill-To section is wrong
We must fix these on the front end (update the Bill-To ourselves).
All One Stops must have the selling dealer or show One Stop as the Program Name in the back area.
Reference images (from CIT cheat sheet):
