WP 3rd Party
- It is an extended warranty.
- Has to have a dispatch number.
XBshows as the Originated (dispatched via Service Bench).
Setup rules
- Customer sets these up directly with their extended warranty — Guinco cannot set them up directly, even if we were just there.
- Not all WP 3rd Party have a contract number. D&G is the only one that does.
What we can and cannot change on a WP 3rd Party dispatch
Updated 2026-05-27 from CIT cheat sheet sheet 15. The previous "everything can be updated, no new dispatch needed" guidance was wrong — use the matrix below.
| Field | Change allowed? | Notes |
|---|---|---|
| Model + Serial (already on dispatch but wrong) | ❌ No | If a Mod/Ser is already on the dispatch and doesn't match the actual appliance, we cannot change it. Customer needs to contact their warranty company for a new dispatch. |
| Model + Serial (missing from dispatch) | ✅ Yes | If no Mod or Ser was sent with the dispatch, we can add it. |
| Appliance type (wrong type for the Mod/Ser) | ✅ Yes | e.g. dispatched as refrigerator but is actually a dishwasher — we can correct on our side. |
| Customer info (name, address, phone) | ✅ Yes, with a caveat for D&G | We can update on our side for everyone. For D&G customers, the customer still needs to contact D&G to update on their side — if their record doesn't match ours, they may reject the claim. |
When the customer needs a NEW dispatch
Any time the existing Mod/Ser doesn't match the appliance we're actually servicing. Tell the customer:
- The Mod/Ser on file doesn't match what they have.
- They need to call their extended warranty company and get a new dispatch with the correct Mod/Ser.
- We can keep the appointment scheduled while they sort it out, but the claim won't be payable until the dispatch is fixed.
Companies that fall under WP 3rd Party
- Domestic and General (D&G) — has a contract number.
- Choice Home Warranty — does not have a contract number.
- Rent-A-Center, Assurion, New Leaf — listed under Warranties We Service on the cheat sheet.
In the More Info (Notes) area you will see the authorization notes identifying which WP 3rd Party company is responsible.
Template
To insert the template: ALT + Q
Submitting extra labor or approval requests
For extra labor or authorization on a WP3 dispatch, email Guinco's Autho team — they submit to Whirlpool on your behalf:
- Subject:
WP3 Approval Needed Invoice xxxxx - Body: 2nd-man / call-count info + any attention notes
- The Autho team marks status as "Pending Authorization" and submits to the warranty company. You don't contact Whirlpool directly.
Full breakdown + per-vendor subject lines: WP3 Extra labor / authorization requests.
