What is 'Originated'?
The origination tells us how we received the dispatch.
Common Origination Codes
- XX - the customer scheduled online through Guinco's website.
NOTE: We do not have to confirm pricing; the customer has already agreed. - XB - dispatched via Service Bench (common for WP 3rd Party, AIG Company, and One Stop).
- SP - dispatched via Service Power (e.g., AIG extended warranty).
Always check the Originated field before starting the call so you know what pricing/contract rules apply and whether pricing still needs to be confirmed with the customer.
Reference images (from CIT cheat sheet):
