Rule
We can not leave the description as:
- Visibly Failed
- Broken
- Missing Parts
Why?
If the description is left like this, the claim will be rejected from Whirlpool.
What to do instead
Ask the customer probing questions to identify which part is visibly failed, broken, or missing, and update the issue field with specifics. For example, instead of "Broken", the description might read "Inner door glass cracked" or "Ice maker missing from unit".
Reference images (from CIT cheat sheet):
