Non-USA RV Serial Number Warning
Some non-USA-made units are typically found in RV units (and some Rent A Centers) that may pull up a different serial than we are used to seeing. These often start with F.
Example: Whirlpool washer serial CF01700236 is actually a 2022 unit - the F stands for Whirlpool Naples, Italy. If unsure, check with Triage (Larry is familiar with these).
First and Foremost
Try to get the customer to take the unit to a service station. Why? Because we are not licensed to uninstall appliances inside an RV.
Recreational vehicle (Wikipedia): a motor vehicle or trailer that includes living quarters designed for accommodation - motorhomes, campervans, caravans / travel trailers, fifth-wheel trailers, pop-up campers, and truck campers.
If the Customer Demands In-Home Service
Must confirm all three of the following prior to service:
- The unit cannot be bolted down to the RV.
- The technician must have complete 360-degree access to the unit, free of any furniture, islands, or issues with cabinet or closet spaces.
If unsure, ask the customer to send photos of the area to check. - If the customer is offering to pull the unit out, the appliance must have access to power and water (if applies) in order to diagnose.
We cannot uninstall and reinstall products - the customer is responsible for that.
Customer will be responsible for the $145 service charge if we come out and find any of these issues apply and we cannot service the unit.
If the Customer Takes the Unit to a Service Center
- Customer must reach out to their RV service station and set up the appointment with them first.
- The service station will need to reach out to us to schedule. We will need:
- Confirmation the unit will be pulled out, ready for the tech to service, AND have access to power and water hookups. We do not install or reinstall units in the service station.
- Main person of contact assigned to the appliance or overseeing the project.
- Location of where the appliance will be (there are sometimes different work stations within the RV station).
- If possible, the length of time they plan to have the unit for the customer.
Some of these appliances are the homes of the customer, and we will do our best to help in these situations.
Payment
Who is paying for service determines pricing:
- Warranty: follow as per usual.
- Customer: confirm charges with customer and get credit card on file. We can quote residential prices.
- RV service station: confirm charges and get business credit card on file. We will confirm business prices.
- Pay by check: get with a supervisor first.
