No-Contact Policy
We will call all numbers listed to verify information before moving forward.
Verbatim Voicemail Script
"Hi, I'm calling from Guinco Service, calling in regards to your (appliance). I need to verify some information with you before we can secure your appointment for the technician to come out."
(If any information is missing, add: "We are needing (your full model / to go over warranty / possibly pricing) etc. This was sent over to us out of warranty, so we are needing to verify the pricing before we come out to your home.")
"If you would, please give us a call back to confirm your information and secure your appointment. Our number is:
- 817-568-2866 (DFW)
- 405-655-5569 (OKC)
- 480-536-9001 (AZ)
After Leaving the Voicemail
- Add a message in notes:
LMOR TO VF(Left Message On Recorder To Verify) orvoicemail is full tried to VF. - Change VF to NC in the schedule list.
Recently-Been-Out Variant
If we were just at the home recently, use the shorter script:
"Hi / Hello, this is Guinco Service, calling in regards to your ____________. I am just needing to verify some information for your appointment. I take it you are still at ____________ (address) and your phone number and e-mail address are still the same?"
Then go over the issue they are having. Be sure to document so you can send the technician their history.
