Penguin Support

WP Standard — Additional labor / authorization requests

Applies to WP (Whirlpool) · Standard

WP Standard — Additional labor / authorization requests

Use this when you need extra labor, a second man, or any authorization beyond the standard scope on a Whirlpool manufacturer-warranty call.

Submit the Additional Labor form

This form goes to Guinco's autho approvals team — they handle the back-and-forth with the warranty company. You don't contact the warranty company yourself.

  Open the Additional Labor form

Alternative: email the Autho team

  • To: Autho@guinco.com
  • Subject line: WP Approval Needed Invoice xxxxx (replace xxxxx with the actual invoice number)
  • Body: include 2nd-man / call-count info if applicable, and any attention notes for the invoice.

What happens next

The Autho team marks the invoice "Pending Authorization", submits the request, and follows up with approval, denial, or a request for more info. Until you hear back, schedule the customer for the standard return window (typically 10 business days out — make sure the customer knows that date).

Was this article helpful?

Have detailed feedback?

Spotted an error, something out of date, or an area that could be clearer? Let us know.

Ticket
More
Penny

Penny

Penguin Support AI Assistant