Key Rule
- Dispatch MUST be sent BEFORE service.
- We DO NOT set up these claims.
- The customer must contact their extended warranty company first, even if we just left.
Warranties We Service
- Whirlpool 3rd Party (Rent-A-Center, Assurion, New Leaf, D&G)
- AIG
- AIG Company (AIG Co)
- Guardsman (formerly Warrentech)
Quick Reminders
- No dispatch = Do NOT proceed.
- Always verify warranty BEFORE scheduling.
- When in doubt, pause and confirm.
See AIG and AIG Company Guidelines, Extended Warranties We DO NOT Service, and DSH Warranty Process (Hopkins ALT Q).
Reference images (from CIT cheat sheet):
