Penguin Support

Whirlpool 3rd Party (Any job with WP3 in paying party field)

Whirlpool 3rd Party Accounts

The following 3rd party warranties route through Whirlpool and we do service them:

  • The info that was formally here no longer is relevant. If the ticket has WP3 in the paying party, that is all you need to know. Whirlpool will handle the vendors we are servicing for through the WP3 network process.
  • How to Identify

    A Whirlpool 3rd party job in ServiceDesk JobRecord shows:

    • Account header: WP 3RD PARTY with a phone contact (example: 877-559-2608).
    • Dispatch number: Begins with SWPR (example: SWPR8384E02F-1).
    • Customer contact info, Contract number (Cntrct#), and appliance/brand populated (example: Washer / Maytag).

    Rules

    • Dispatch must already be sent before service.
    • Customer should contact their 3rd party provider for any new claim.

    See Extended Warranty / 3rd Party Overview.

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