Please refer ALL 3rd-party warranty customers back to their warranty company.
Even though the same call number may be re-assigned, the warranty company must open a new call so we can resubmit the claim for payment. Warranty will reject the claim and not pay us if the customer does not go back through them.
This is different from what was recently said, but recreating the invoices in-house is causing trouble on the back end when trying to collect for recalls if and when additional parts are needed for the repair.
