Penguin Support

Helpful Links

The Repair Club (TRC) Techs & customers call 844-973-6879

Helpful Info & Links

Benefits & Wellness

Tools & Resources

Temp Scribe

Order "shop tool/temp scribe" and Schedule in the home your return date.

PRIOR to setting the logging device in the product, follow these steps:

Verify the temp scribe device number on the can matches with the logging device

Go to the app store on your tablet and download "Tempifi"

Follow the instructions in the app to set up the logging device (hint: name it as the number)

Allow for the device to sync to make sure it is connected

Logging device can now be placed in the middle of the section and not in direct airflow. Advise customer to not touch or disturb it. Reschedule with the customer while in the home for the return to pick-up logger, approx 5 business days.

DO NOT COMPLETE THE PVR

On Your Return:
  • Open the Tempifi app, set the logging device close to your tablet, select the device number and wait for connection
  • Data will sync within 30 sec to 1 min. Connection starts when the battery level indicated in the app
  • Once temperature displays, change the view from "hour/day/week/month/year". Use 2 fingers to "pinch" or "widen" the view

REQUIRED: Take a screenshot of the results and add to the invoice with Quickpic feature in SDMobile

It will always be the technician's responsibility to determine the next step towards repair. Return the scribe back to the office. If you see the battery is low, please place a note on the device.

Temp Scribe

WP VIP Link / Inside Pass

As a WFCC provider for Whirlpool, all Guinco Employees have access to purchasing up to 12 appliances each year direct from Whirlpool at great prices!

https://www.whirlpoolinsidepass.com/index.jsp

You will fill out your info in "Sign Up" — Group Code: SVB2A7930

Watch for sales also on this site! It changes every few weeks.

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