Appliance warranties do NOT restart when a homeowner closes on a newly built home.
The manufacturer warranty begins based on the original entitlement date, or the closing date. We can't use a builder's receipt.
The entitlement date is typically tied to the date the product was purchased or shipped to the builder (as shown in the manufacturer system).
In some cases, we may reference the home closing date, but this does NOT reset or extend the manufacturer warranty beyond its original terms.
Builder-provided coverage is separate and should not be confused with manufacturer warranty timelines.
I&I Coverage Window
Install & Instruct (I&I) services are only valid for 180 days from the registered date in entitlement (either manufacturer's date, actual goods date, or registered date).
I&I is designed to assist customers with one-time goodwill issues - for example, product usage, basic setup, and operational guidance.
It is NOT a full one-year service and does not extend beyond the 180-day timeframe.
Requests outside of 180 days should be handled as standard service (warranty or out-of-warranty, as applicable).
Key Reminders
Always verify entitlement before advising the customer. Do not assume warranty coverage based on move-in or closing dates.
If a customer is outside the 180-day window, I&I is no longer an option and normal service processes must be followed.
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