Required Documentation (ALL Cosmetic Calls)
1. Photos
- Close-up of damage.
- Full appliance (few feet back).
2. Damaged Parts (Be Specific)
Examples:
- Top left grate
- Front right burner
- Left door handle
3. Model & Serial
- If not on file, obtain photo of the tag.
4. Proof of Purchase (If Needed)
- Receipt or closing document when applicable.
Documentation Standards
Add ALL details to:
- Issue Description
- Job History
Why This Matters
- Prevents callbacks
- Avoids delays
- Helps order correct parts
- Keeps triage aligned
Final Reminder
Always update the triage team with any new or missing information.
