What is a Cosmetic Issue?
A cosmetic issue affects the appearance only and does not impact functionality.
Examples
- Dents, scratches, scuffs
- Faded color
- Cracked or damaged handles
Keyword Triggers (Route to Cosmetic)
If the issue includes any of the following, treat as cosmetic:
Broken, damaged, cracked, dented, bent, scratched, missing, warped, chipped, scuffed, banged, shattered.
Grey Area (Use Judgment)
Torn, ripped, shredded, cut, cracked grates.
See In Warranty Cosmetic Guidelines and Out of Warranty Cosmetic.
