General Rule
Customer has 30 days to report cosmetic issues from Date of Purchase (DOP).
1. Receipt Requirements
- Within 6 months of AGD - Receipt NOT required.
- Over 6 months of AGD - Receipt REQUIRED (must be collected upfront).
- Receipt must include model or serial number.
2. Property Type Rules
Standalone Purchases
- 30 days from purchase to report.
- Follow standard receipt rules above.
New Builds - NOT Closed
- 30 days from AGD.
- Less than or equal to 6 months AGD - No receipt needed.
- Over 6 months AGD - Builder / distributor delivery receipt required.
- Do NOT use delivery date as DOP.
- If "Contract" shows, 14-day limit from AGD.
New Builds - Closed
- 30 days from home closing date (first homeowner only).
- If AGD greater than 6 months - Closing documents required.
Unoccupied Apartments
- 30 days from AGD.
- Delivery receipt only used if no AGD available.
- Do NOT use delivery date as DOP.
- "Contract" = 14-day limit.
Occupied Apartments
- 30 days from first occupancy (first tenant only).
- If outside 30 days or contract - Delivery receipt required.
- Important: Warranty does NOT reset if the appliance moves units.
Important Rule
If no delivery document is available for a builder / unused unit, use AGD.
