First Visit
If Install & Instruct (I&I) is suspected:
- Must go through the manufacturer for dispatch.
Otherwise, schedule normally.
Repeat Visits
- Within 90-day recall - schedule directly.
- Outside 90 days - schedule normally.
Important Notes
- Direct scheduling may NOT be documented with the manufacturer.
- If the customer has had multiple visits, recommend they contact the manufacturer.
See Builders Warranty and I&I Policy for the 180-day I&I coverage window.
