Penguin Support

Store Stock and New Unit Warranty

New, Unused Units

  • Full 1-year functional warranty.
  • 30-day cosmetic coverage.

Coverage is based on:

  • Delivery date, OR
  • AGD (if store stock)

Store Stock (Unsold Units)

  • 1-year functional warranty from AGD.
  • 30-day cosmetic and missing parts coverage.

Required Documents for Warranty

Must have ONE of the following:

  • Receipt (must include model number).
  • Closing documents (signature page only).

Not accepted: Handwritten receipts.

Key Reminders

  • Always verify entitlement first.
  • Cosmetic coverage is 30 days only.
  • No coverage for physical or accidental damage.
  • When unsure, pause and verify before scheduling.

See also Store Stock / No Homeowner Warranty for dealer and builder ownership rules.

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