Penguin Support

Store Stock / No Homeowner Warranty

Core Rule

The warranty does not start until the customer owns the product.

While in Stock

  • Product follows AGD stock warranty rules.

Dealer-Owned Product

  • If a dealer owns the product, it has a one-year stock warranty.

Builder Purchase from Dealer

  • If a builder buys the product from a dealer, the builder does NOT receive a one-year warranty.

When the Customer Takes Ownership

  • Once the customer takes ownership, the customer receives a one-year warranty.
  • After the one-year stock warranty ends, there is no warranty coverage until the customer officially owns the product. Once ownership is confirmed, the customer warranty begins.

Entitlement Priority

If there is an AGD registered, that is what it will go off of for store stock and no-homeowner scenarios.

Was this article helpful?

Have detailed feedback?

Spotted an error, something out of date, or an area that could be clearer? Let us know.

Ticket
More
Penny

Penny

Penguin Support AI Assistant