What is a VF (Verification)?
A VF is required when we need to confirm key warranty details with the customer before dispatching service.
When to Add a VF
Add a VF if ANY of the following apply:
- Actual Goods Date (AGD) is greater than 2 years.
- Registered Date of Purchase is greater than 1 year.
- Date in Whirlpool notes is greater than 1 year.
- Appliance is located in a business (non-residential).
If NONE of the above apply, no VF is needed.
Quick Decision Flow
- AGD over 2 years? YES - VF + Receipt required.
- DOP or Whirlpool date over 1 year? YES - VF + Receipt required.
- Business location? YES - VF required.
- Specific appliance + AGD over 1 year? YES - Receipt required.
See When We Need a Receipt for receipt requirements and Receipts We Cannot Accept for excluded documents.
